MICHAEL JOHN MORTBY ACIB 7 Ashwood Heights, Middlestown Wakefield, West Yorkshire WF4 4UD 07919 557722 mike@mjmbs.co.uk An experienced and professionally qualified, highly effective people manager with a proven record in developing people, implementing change successfully and achieving business objectives. A confident communicator, effective thinker and innovative leader with the ability to prepare and deliver work programmes and training courses that achieve specific beneficial outcomes to both the individual and the organisation. Enthusiastic with ability to control multiple projects and assignments within given time scales whilst maintaining a high quality of work. MJM Business Solutions Limited - Director April 2003- Present Training: Delivered a wide range of leadership, people development, management development and customer service skills training to staff at all levels. Worked in a wide range of industries in most sectors throughout the UK, Europe and the Middle East. Outplacement: Undertaken 1:1 mentoring and career counselling for senior executives Recruitment and Selection: As an assessor assisted in more than 250 assessment centres nationally contributing to the selection of more than 2000 staff into roles in various industrial sectors and at most levels up to senior management. Sectors, Industries and Companies worked with Banking Barclays Bank, Chambers Doncaster Chamber of Commerce Financial Direct Line Insurance, EDS, MMCPT Food Manufacture Firmenich UK Government Defra, Central Science Laboratory, Wheels to Work, British Library IT SX3, Northgate IS Local Authority Hinckley and Bosworth BC, Wycombe District Council Ministry of Defence Combined Services Oil Kuwait Petroleum Pharmaceuticals Global Company Printing Smurfit Print Telecommunications BT, ATL Telecom Transport Virgin Trains UN International Fund for Agricultural Development Utilities British Gas, N Power, GE International Training Delivered Management Development Appraisal Skills, Assertiveness, Change Management, Coaching and Mentoring, Communication Skills, Contract Management, Creative Thinking and Problem Solving, Delegation Skills, Discipline and Grievance, Finance for Non Financial Staff, Introduction to Management, New Manager, Performance Management, Performance Development, Presentation Skills, Recruitment and Selection, Service Level Agreements, Time Management. Customer Service Complaints Handling, Customer Care, Exceeding Customer Expectations, Handling Difficult Customers, Internal Customer Care, Mystery Shopping, Telephone Skills, Wowing the Customer. Sales and Marketing Negotiating Skills, Sales Training, Selling Skills, Successful Lead Generation, Tele Sales Skills, Marketing. Individual Development Assessment Interviews, Career Development, CV Writing, Introduction to assessment Centres, Personal Development, Self Marketing, Organisation Change Management ,Discipline and Grievance, Equal Opportunities, Equality and Diversity BT PLC - Contracts Provision Manager 2003 - 2004 Managed, coached mentored and developed a multi–national team of technical engineers to achieve increased customer service standards and personal self development. Barclays Bank PLC 1975 - 2003 1999 -2003 Regional Customer Service Section Manager - North Eastern. 1999 -1999 Change Manager - North Eastern. 1998 -1999 Sales Manager - West Yorkshire Group. 1994 -1998 Regional Customer Service Manager - Yorkshire & Humberside 1993 -1994 Operations Manager - Huddersfield. 1975 -1994 Various administrative and customer service and junior management roles MJ Mortby