| Management & Development | Customer Service | Sales & Marketing | |
| Individual Development | Organisation | ||
| MANAGEMENT & DEVELOPMENT |
Appraisal Skills
Assertiveness
Body Language at Work
Change Management
Communication Skills
Contract Management
Counselling Skills
Creative Thinking and Problem Solving
Delegation Skills
Empowerment
Facilitation Skills
Finance for Non Financial Staff
Handling Poor Performance
Interview Skills
Introduction to Management
Leadership
Managing Conflict
Motivation
Performance Management,
Presentation Skills
Problem Solving and Negotiation
Recruitment and Selection
Report Writing
Running Effective Meetings
Self Development
Stress Management
Team Building
Time Management
Train the Trainer
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| CUSTOMER SERVICE |
Complaints Handling
Customer Care
Customer Satisfaction Measurement
Developing and Managing Customer Relationships
Exceeding Customer Expectations
Handling Difficult Customers
Mystery Shopping
Setting and Measuring Service Standards
Telephone Skills
Wowing the Customer
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| SALES & MARKETING |
Coaching Skills
Negotiating Skills
Performance Coaching
Selling Skills
Successful Lead Generation
Tele Sales Skills
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| INDIVIDUAL DEVELOPMENT |
Assessment Interviews
Coaching and Mentoring
CV Writing
Introduction to assessment Centres
Performance Development
Personal Development
Role Profiles and Performance Plans
Self Development – Your Self Marketing Plan
Work Life Balance
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| ORGANISATION |
Discipline and Grievance
Equal Opportunities
Equality and Diversity
Change Management
Health and Safety
Internal Customer Care
Managing Absenteeism
Operational Rigour
Profitable Client Management
Service Level Agreements
Team Briefing
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